The TTC has brought in debit and credit machines at booths, published performance indicators and doubled customer service hours. Newer Post Older Post Home. Please call and press “0” to speak with a representative. You can access this system by calling ; press “5” and then “2” for current elevator updates. Extended hours, 7 a. My Star location Select Location. This copy is for your personal non-commercial use only.

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Complaij or Pass Vending Machine Number: Posted by wheelchairdemon at 8: I know this sounds weird, but they get so many complaints that, sadly, some have lost the art of being fair, polite, and civilized.

Upfold said the driver faced discipline but did not provide details. A bus driver flips off a passing car.

Driver conduct complaint on Reddit sparks TTC investigation | Toronto Sun

You can access this system by calling ; press “5” and then “2” for current elevator updates. These are among hundreds of customer complaints logged by the TTC and recently obtained by the Star. So the TTC implemented litter picking programs and boosted bathroom cleaning schedules to every 90 minutes, from every six hours.

And a King streetcar driver has a rush-hour meltdown on his passengers. If you do not have an internet connection our Customer Information Representatives can mail a schedule out to cojplain.


TTC customer complaints hit record high, but so do compliments

A year ago, the transit service more than doubled the hours of its customer service centre. The complaints are forwarded to a supervisor and you will be given a file number to reference for follow up.

The information is used to contact you if follow up is requested relating to the communication, and for aggregate statistical reporting. Please use this form to submit complaints about our subway, bus or streetcar service, facilities complaints or to provide your feedback about service frequency. According to another rider, the driver then said: How do I know if the elevator at my station is working? And then there are the sitcom-worthy vignettes, like the young Dufferin bus rider who wrote to complain that the short, grey-haired driver had wrongly accused the passenger of staring.

On that front, there seems to be progress. The personal information on this form is collected under the authority of the City of Toronto Act,S.

For TTC Week, riders complain about complaints: The Fixer

Time of Incident hh: Date of Tyc yyyy-mm-dd: Elevator out of service between South parking lot entrance and concourse until Spring Last updated Dec 21, Several non-TTC buildings connect with subway stations and allow elevator access to the street through their properties.


How do I file a complaint or compliment?

About Me wheelchairdemon A person with a disABILITY who is passionate about stopping the mistakes that are restricting us from sharing our gifts and abilities with society. I was in tears after baout to reschedule a pick up time today.

If you come across as being very different from those callers who only call to complain, it seems to help a lot. Sometimes it requires persistence, but if you can do it, it will lead to change over time. Two said bus drivers gave them the middle finger. The Telephone Information line is open daily from 8 a.

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Complaints, compliments, and suggestions

Extended hours, 7 a. Compliments are also on the rise, up to 4, last year from 3, in and 3, in Elevator out of service between South parking lot entrance and concourse until Spring Last updated Dec 21, But the reason for passing on by is really that the streetcar or bus is full.

Yes No – For Information Only.